Providing
you with resources to prevent, manage & resolve conflict in the workplace.
Our website is a free resource to support individuals, managers and companies
increase job satisfaction, reduce, stress, save time, reduce workplace violence
and increase productivity.
Institute
For Cooperative Communication, 252 Cathcart St., Winnipeg, Mb. Canada,
R3R 0S2
Phone:
(204) 888-9290 Fax: (204) 888-2056
Email: [email protected]
All Site Material is ©
Robert Bacal, 1998 Reproduction without permission in any form is forbidden
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It doesn't matter what sector or what industry. Conflict can interfere
with getting the job done, OR it can be harnessed to drive improved customer
service and improve organizational life. It's up to us...how we behave
to prevent destructive conflict and how we deal with it when it occurs
(and it will).
The Institute For Cooperative Communication is dedicated to helping
individuals and organizations work to prevent destructive conflict,
and learn ways to use it effectively. This web site is a public
service repository for resources to help you, regardless of sector.
Here are some of the issues we address:
- How to prevent conflict from occurring in teams and with
co-workers
- Dealing with difficult, aggressive or angry customers
- Communicating more effectively with the boss (getting heard)
- Safety and workplace violence issues
- How to learn better safer ways of dealing with other's anger
- How to KEEP customers even when they get upset
- Conflict Management
- Conflict Resolution and Mediation
- Reduction of stress resulting from work conflict
We'll teach you about personality conflicts and what they mean, the manipulative
methods people use to control others, and how to counter them. We'll teach
you specific actions and skills. And we will consider different situations.
For example, are you in the retail sector? Perhaps a teacher or school
board trustee? A government employee? In the hospitality industry?
Enough preamble. Explore the site..click around. Pay special attention
to the clickable banners below. They will let you know of new material
and "special" stuff on the site.
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